Browse Products

EcoLiving items are one-of-a-kind, pre-loved furniture and homeware pieces donated to Hastings Furniture Service (HFS).

All items are sold as seen and may show signs of age or use. We aim to describe and photograph each item accurately so customers can buy with confidence.

This policy applies to all EcoLiving items purchased through the HFS website.

Customers are welcome to collect items directly from our EcoLiving shop.

• Collection must be arranged within 7 days of purchase.
• Staff can assist with loading but cannot dismantle or assemble items.
• Customers are responsible for ensuring the item fits safely into their vehicle.

We offer a simple, flat-rate delivery service for EcoLiving furniture.

• £30 per order
• Available within Hastings and Rother
• Delivery is normally completed within 5–10 working days
• Customers will be contacted to arrange a delivery slot

Access and delivery conditions

To keep delivery safe and manageable:

• Some items may have access limitations due to size, weight or fragility.
• Where relevant, access requirements will be stated clearly on the product listing.
• Customers are responsible for ensuring the item can be delivered safely into the property.
• We cannot remove old furniture.
• We cannot assemble or dismantle items on site.

If you are unsure whether your property is suitable for delivery, please contact us before purchasing.

HFS does not offer national delivery directly due to the size and nature of EcoLiving items.

Customers who require delivery outside our local area may arrange their own courier at their own expense.

If choosing this option:

• Please notify us before booking the courier.
• Couriers must collect within 7 days of purchase.
• HFS cannot accept responsibility for any damage caused during third-party transport.
• Items will be released only once the courier provides proof of collection.

We do not accept returns if a customer changes their mind after purchase.

This is because:

• items are one-off
• transport costs are high
• items may be damaged in return transit

Customers are encouraged to review photos, descriptions and measurements carefully before purchasing.

If an item is significantly not as described, customers may request a refund.

Examples include:

• undisclosed structural damage
• major faults not visible in photos
• incorrect measurements

To request a refund:

• Contact us within 48 hours of collection or delivery
• Provide photos and a clear description of the issue

If the refund is approved:

• Customers may return the item to the shop
• Or HFS may collect the item if necessary

EcoLiving items are pre-loved.

Minor marks, scratches, fading or age-related wear are considered normal and are not grounds for a refund.

Orders can be cancelled before collection or delivery is arranged.

Once an item has been collected or delivered, the returns policy applies.

For questions about delivery or returns, customers can contact the EcoLiving team.